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Help
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Assistance for ordering and for the operation of the Online Shop |
TELEFON:
05251-288190
(Montag-Freitag von 10:00 Uhr bis 17:00
Uhr)
Order process
How can I order? (short description)
1) Desired products select and by click on
[picture] in the goods basket lay
2) Into [ goods basket ] order goes review
and poss. Number change
* should you goods basket empty its activate
you Javascript
3) Click afterwards on [ordering]
4) Now you are called on to give your [Login]
* and [passport Word] *
if you still no customer with us are, please,
choose [I am a new customer] and you obey further instructions.
5) After the formalities, please, choose
them [payment way] and click on [other]
6) Now they are called on to check the order
the last time and to click on [ordering].
* [Login] = (theirs have braged email you
with the registration)
* [Passport Word] = (her keyword you have
braged with the registration)
If you have probleme, check on account of
with you Cookies are activated.
Like one this aktivert you get to know farther
below.
Basket
Why my goods basket is empty?
1) Auf keinen fall AOL Browser benutzen!
Every Windows O/S have a Internet
Explorer, please use this.
2) Most mistakes enstehen by wrong settings
in your browser. If you must have a browser of AOL or t-online you
there in settings JavaScript activate
or you burden themselves the Internet Explorer of Microsoft here under
it and carry out a few settings which you can read up
farther below.
Right of return
Can I return ordered product also again to
Rumir.de GmbH?
You can read up all right-hand side and duties
gladly with us in the AGB's.
Availability
Where can I see whether is a product in store?
They see on available symbol of a product in store. We try to have of course all
articles offered from us on stock. To guarantee the delivery time 48 hours*.
Delivery costs
How high are the forwarding expenses?
Forwarding expenses by delivery within Germany is 4,90 Euro (Delivery service DPD).
with cash on delivery orders the postage arrives in each case.
Shipping for free from 50,- Euro ordersum only in Germany. (all product, except: Sat-Technik, Jewelery, Grill & Camp)
Delivery into other countries takes place only by precash.
Delivery costs into other countries for Europe 20,- Euro, Worldwide 30,- Euro.
Forwarding expenses
Delivery in the foreign country occurs exclusively via Precash. The delivery occurs
in the course of the day from 8:00 to 17:00 o'clock and becomes a
personal to the customer, or a person considers in the same household,
expenditure-handle. With do not reach of the customer a notification will
leave from the UPS in form of a yellow letter with information when
the broadcasting this sewed sometimes can be delivered. All together
becomes during 3 days from the UPS. If the broadcasting tries to
deliver personal to the customer, it should go for no handing over
in the given time will come this broadcasting back to us smartly
where we to us with you will get in touch around the affair to clear.
*48 hours = (counts only in working days and only Germany)
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Technical questions to the Online Shop (under Windows) |
TELEFON:
05251-288190
(Montag-Freitag von 10:00 Uhr bis 17:00
Uhr)
Setting of the screen resolution:
The best possible screen resolution for
the Rumir.de online shop amounts 1280x1024 pixel, but also with
a resolution from 1024x768 pixel you will have a good view of all
our areas. If you might change, nevertheless, your resolution, obey
step by step the following instructions:
1) Click with the right mouse key on your
desktop background =>
(Desktop is the screen surface if you
no windows have opened)
2) a menu rises and you click on [Einstellungen]
=>
3) it opens to itself a window [Eigenschaften
von Anzeige] =>
4) click now on the upper flap [Einstellungen]
=>
there you can put to screen resolution
while them the regulator after left or go on the right.
Javascript / Cookies activate with the Internet Explorer
Why does the on-line shop not function
properly and why do I not get everything indicated?
The settings are different according to
Windows operating system, the following example is directed after
Windows XP:
1) open Internet Explorer and, please,
choose on top in the set meal [extra],
click afterwards on [Internet Optionen]
2) click now on the upper flap [Sicherheit],
under it there is a badge [Stufe anpassen ...] on click
3) it opens another window [Sicherheitseinstellungen]
to itself
4) scrollen you come under it to you to
the entry [Scripting]
5) there are 3 differently entries with
jeweil 3 options (choose with all 3 [Aktiviren])
6) afterwards click on [OK] and then (take
over) and again [OK]
congratulations you have activated Javascript
and now can use without problems all Javascript functions to our
online shops.
To activate now Cookies, please, obey the following instructions:
1) open Internet Explorer and, please, choose on top in
the set meal [extra], click afterwards on [Internet optionen]
2) click now on the upper flap [Datenschutz],
under it there is a badge [Erweitert] on you click
3) it opens another window [Erweiterte
Datenschutzeinstllungen] to itself
4) it may rise no little minced meat in
the entry [Automatische Cookiebehandlung aufheben] consider if this
is hacked, however you do this out in you there on it click and
obey the instructions
5) afterwards click on [OK] and then (take
over) and again [OK] Now the Cookies has activated you also successfully
and can use freely from problems in our on-line shop all our services.
How updates / I extinguish the Cache?
The status of delivery of the articles
andert itself not, or the goods basket is always empty, or the Menuleiste
refers on the left to the wrong sides: The Cache of your browser,
your Firewall or Proxyservers was not updated. The browser writes
the side to files in his Cache around with the next access fastest
to be able to explain. Besides, it can happen that the Cache updates
itself not with the new data, but maintain the old ones.
Cache update:
Refresh / modernisations - badge print
or press in the Internet Explorer window the key [F5]
Cache empty:
Internet Explorer:
Of extra - Internet options:
In general - files extinguish - empty
course - Internet Explorer close
Netscape navigator:
Treatments - Internet options - category:
navigator - files extinguish - empty course - close netscape
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Other questions |
TELEFON:
05251-288190
(Montag-Freitag von 10:00 Uhr bis 17:00
Uhr)
Complaint treatment
- I have a defective product. What now?
- I have zuruckgegeben/sent a defective product.
What is with it?
- How can I get an installation of my offenen
complaints?
Open bills
- How can I get an installation of my open
bills?
With further questions you call us by telephone.
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Advert |
![Nasha Russia Film](https://www.rumir.de/partnerbanner/201003/160x600-nasha2.jpg) |
Advert |
![Nasha Russia Film](https://www.rumir.de/partnerbanner/201003/160x600-nasha2.jpg) |
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